privacy
privacy
1. Scope
This Privacy Policy applies to:
- our website, dashboard, API access, developer documentation, and support channels;
- Residential Proxies, Static Residential Proxies, Static Datacenter Proxies, Shared Static Proxies, Unlimited Residential plans, trial access, and related services;
- communications between you and PROXY001 regarding your account, orders, billing, compliance, and support.
2. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, password, company name, billing profile, and account preferences.
- Order and billing information: purchased products, order history, payment status, invoices, and related billing records. We do not store full payment card details when payments are processed by third-party payment providers.
- Service usage information: login records, IP login history, API requests, bandwidth usage, plan activation details, session configuration, support tickets, and operational logs needed to provide and secure the service.
- Device and technical information: browser type, device type, operating system, approximate location, cookies, analytics identifiers, and website interaction data.
- Communications: messages you send to support, sales, or compliance teams.
- Compliance and abuse-prevention information: records reasonably necessary to investigate fraud, abuse, prohibited use, service misuse, chargebacks, or legal requests.
3. How We Use Information
We use information to:
- create and manage your account;
- provide purchased products and trial access;
- process orders, billing, refunds, and related support;
- authenticate users and secure the platform;
- monitor service performance, diagnose technical issues, and improve reliability;
- prevent fraud, abuse, unlawful activity, and violations of our Terms of Service;
- respond to support requests and business inquiries;
- send service notices, billing notices, compliance notices, and product-related updates;
- comply with applicable legal, regulatory, tax, accounting, and law-enforcement obligations.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- keep you signed in;
- remember preferences;
- understand website traffic and performance;
- improve user experience and fraud prevention.
You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.
5. How We Share Information
We do not sell personal information. We may share information with:
- payment processors and billing service providers;
- cloud hosting, security, analytics, and customer support vendors;
- professional advisers such as lawyers, auditors, and accountants;
- competent authorities, regulators, courts, or law-enforcement agencies where required by law or where reasonably necessary to protect our rights, users, or services;
- affiliated entities or successors in connection with a merger, acquisition, restructuring, or asset transfer.
6. Data Retention
We keep information for as long as reasonably necessary to:
- provide services;
- maintain billing and accounting records;
- investigate abuse and security incidents;
- comply with legal or contractual obligations;
- resolve disputes and enforce agreements.
Retention periods may vary depending on account status, transaction history, compliance needs, and applicable law.
7. International Transfers
Your information may be processed in jurisdictions other than your own. Where required, we take reasonable steps to ensure appropriate safeguards for such transfers.
8. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing. You may also request a copy of certain account information. We may need to verify your identity before responding.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet-based system can be guaranteed to be fully secure, and you use the services with that understanding.
10. Third-Party Services
Our website and services may contain links to third-party websites, payment providers, or tools. We are not responsible for the privacy practices of third parties.
11. Children's Privacy
Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the services after an update means you accept the revised policy to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
PROXY001
Email: service@proxy001.com
Phone: +86 15380099944
Address: Room 602, 6th Floor, Kai Ru Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong